Hours of
Operation:
- Smart Kids Software's hours of operation, are from 9:00 AM
until 6:00 PM, Central Time, Monday through Friday.
- Smart Kids Software observes all Federal Holidays.
Shipping:
-
Domestic Orders
- Standard shipping is Monday through Friday, via US Air
Mail. There will be a $5.95 shipping and handling charge for the first
title plus $1.00 for each additional title. Most orders will ship by the
end of the next business day. Out-of-stock items will generally ship within
3 business days. We will notify you by e-mail if a delay is encountered.
Alternate shipping requests will be at actual cost plus $5.95.
- The cut off time for Overnight, 2nd day or 3rd day orders,
placed over the Internet is 12:00, Noon, Central Time. The UPS Overnight,
2nd day and 3rd day time in transit, does not include weekend days. Overnight
orders, placed over the Internet, on Fridays, will not be shipped as a
Saturday delivery. If you would like to request Saturday delivery, you
must phone in your order. Phone in orders can be processed as late as
3:30 PM at (888) 881-6001.
- All Overnight orders will ship via UPS, Next Day Air
Saver, with a guaranteed delivery time of 3:PM, unless prior arrangements
are made.
- Orders placed via the Internet, on Saturday, Sunday and
Federal Holidays, will not ship until the next business day.
-
International Orders
- International shipping is via US Air Mail. There will be a $5.95 handling charge plus the
actual cost of shipping.
Returns:
-
No returns will be accepted without a return authorization
number. To receive your RMA#, e-mail smartkid6@smartkidssoftware.com.
-
Returns must be received within 30 days from invoice date,
at customer's expense.
-
Opened items must contain all original packaging, manuals and documentation, in new condition
and are subject to a 30% restocking charge.
-
All refunds exclude shipping & handling charges.
-
Defective items should initially be resolved with the publisher.
-
Customer satisfaction and support is paramount at Smart Kids Software.
All sales are subject to availability.
Smart Kids Software reserves the right to refuse sales, at it's discretion.
 (888) 881-6001  (888) 611-8400
(Monday-Friday, 9:00AM-6:00PM, Central Time)
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